Kristen is the Director of American Pets Alive!, overseeing the Maddie's Academy, Human Animal Support Services, and other lifesaving initiatives. Kristen formerly served as the Director of Pima Animal Care Center, an open admission, government animal shelter in Tucson, Arizona with an intake of 20,000 animals annually and a live release rate of 93%. While at PACC, Kristen launched many of the Human Animal Support Services initiatives, including building the nation's largest municipal shelter foster program, with 5,500 pets going to foster care annually. Before that, Kristen served as the Deputy Director at Austin Animal Center, in Austin, Texas and the Assistant Director at Fairfax County Animal Shelter in Fairfax, Virginia.